My promo code is not working, help!

You received a promo code from us (Ned), a friend or a podcast/influencer but it is not working at checkout. Here are some things to try before reaching out to us. 

  1. Double check the promo code! Many times, a copy and paste may capture an extra character or space.
  2. Check to see if there are restrictions to the code. Some codes have a minimum purchase amount, cannot be used more than once, only apply to new customers, cannot be combined with other codes, or are out of date. 
  3. Are you trying to use it on a subscription order? Unfortunately, you cannot use promo codes on subscription orders.
  4. If you have gone over the steps above and none of them apply to you, then please reach out to us via email, chat or phone!
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