My promo code is not working, help!
You received a promo code from us (Ned), a friend or a podcast/influencer but it is not working at checkout. Here are some things to try before reaching out to us.
- Double check the promo code! Many times, a copy and paste may capture an extra character or space.
- Check to see if there are restrictions to the code. Some codes have a minimum purchase amount, cannot be used more than once, only apply to new customers, cannot be combined with other codes, or are out of date.
- Are you trying to use it on a subscription order? Unfortunately, you cannot use promo codes on subscription orders.
- If you have gone over the steps above and none of them apply to you, then please reach out to us via email, chat or phone!