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Order and Shipping Questions

17 articles


Can I change my shipping address?

To change your shipping address, connect with us via email, phone or chat as soon as possible and we will take care of you!. We pride ourselves on super fast shipping and handling so your shipment may already be in transit. We will do our best to int

Can I purchase Ned from a store?

While Ned is a direct-to-consumer business, we have a few select accounts with local business partners. Here are some of our retail locations. - Hydrate IV Bar (Bonnie Brae, Boulder, Cherry Creek, Highlands). - Clementine Collective at Nurture (Denve

Can you hold my shipment?

At this time we cannot hold shipments. If you made a mistake creating your order or would like to change your delivery date, we can try to cancel your shipment before it leaves our Nedquarters. To cancel and or change your order, please connect with

Do you offer gift wrapping?

At this time we do not offer gift wrapping or cards. We do, however, have beautiful packaging (if we do say so ourselves) so a shipment from Ned is kind of like receiving a gift in the mail :) We do not include paper receipts or packing slips so not

How long will it take to receive my order?

All orders are fulfilled within one business day of your order except for holidays and weekends. Our standard shipping method is UPs Ground, which arrives in 3-5 days from the day of fulfillment. If you would like a different carrier than UPS to deli

I am having trouble logging in

Having trouble logging in?. Not to worry, we're here to help!. If you have not yet activated your account, we'll send you an account activation email. You will not be able to login unless you have completed the account activation. Once you have set u

I cannot remember my password

Can't remember your password?. No problem, we're here to help!. Simply send us a chat, email or give us a call at 1.800.732.6106 and we'll be happy to send you a password reset link to get back into your account.

I forgot to apply my promo code, help!

You were so excited that you forgot to apply your promo code at checkout - no worries!! Please connect with us via email, chat or phone with the promotional code you wanted to use. Once we confirm it's an eligible promo code, we’ll retroactively appl

I received my product but it is damaged

We are sorry that there was damage to your Ned during shipment. All you need to do is snap a couple of photos of the damage along with a brief description or explanation and send it to [email protected] We’ll get you taken care of!

Is there a discount code that I can use?

The best option for discounts on your first and future orders is with a free Ned North Star Membership!. Membership comes with zero commitment, is free when you subscribe and save to any product, and comes with many amazing perks. Learn more here!

My dropper is damaged

Having an issue with your dropper? No worries!! We'll get a replacement dropper out to you immediately. Please connect with us via email, phone or chat and we’ll get you taken care of!

My order says "delivered" but I haven't received it

We’re sorry to hear you're having trouble tracking down your package! Occasionally, USPS will mark a package as delivered, but it doesn't turn up for 1-2 business days after. This is as frustrating for us as it is for you, but there’s a very good cha

My product arrived broken

Accidents and mistakes happen!. If you had a bottle malfunction, all you need to do is reach out to us with a picture of the incident and a brief message at [email protected] We’ll get you taken care of!

My promo code is not working, help!

You received a promo code from us (Ned), a friend or a podcast/influencer but it is not working at checkout. Here are some things to try before reaching out to us.

The website is saying I do not have an account

We are sorry you are having log in troubles. Fortunately, this can be a simple fix. Reach out to us via phone or email and we will send you an account activation invitation. Phone: +1 (720) 778-1718. Email: [email protected]

Where is my order?

To track your order, enter simply click the tracking number from your shipment confirmation email or enter it into this UPS link. Occasionally, UPS marks packages as delivered, but they are not actually delivered until the following business day. Fea

Which mail carrier do you use?

All orders are shipped via UPS. If you would like to request a different carrier or waive the signature confirmation, we're here to help! Simply connect with us via email, phone or chat and we'll take care of it!