Ned FAQ logo
Ned FAQ logo

All articles

My order says "delivered" but I haven't received itUpdated 5 months ago

We’re sorry to hear you're having trouble tracking down your package! Occasionally, USPS will mark a package as delivered, but it doesn't turn up for 1-2 business days after. This is as frustrating for us as it is for you, but there’s a very good chance that it will indeed arrive!

If your package doesn't turn up in two business days, we're more than happy to make a claim on your behalf, and they can pull the GPS coordinates of where it was scanned for delivery.

Simply connect with us via email, chat or phone and we'll get you taken care of!

Was this article helpful?
Yes
No